On April 21, 2025, the Federal Trade Commission filed a lawsuit against Uber, alleging the company charged consumers for its Uber One subscription without their consent, failed to deliver promised savings, and deliberately made cancellation difficult. This is not a minor regulatory skirmish. Uber One has 30 million members globally, and a significant share of those members are placing orders at your restaurant right now. If consumer trust in Uber Eats takes a hit, your order volume takes a...

A Brooklyn restaurant owner logged into her Grubhub account in April and found $7,000 missing. The money had been redirected to a hacker who changed her banking details, and Grubhub told her whatever was lost was lost. She only got traction after a local news crew got involved. This is not an isolated incident. Delivery app account takeovers are hitting independent restaurants across the country, and the platforms' default position is that you are responsible for keeping your account secure....

Gas hit $4.15 a gallon last week. Before the Iran war started, it was $2.98. That 39% jump is coming directly out of your customers' wallets — and a big chunk of what they're cutting is delivery orders. Restaurant traffic was already down 2.5% year-over-year heading into spring, according to Revenue Management Solutions. Now, with consumers spending over $8 billion more at gas stations in March alone — a 15.5% monthly increase — the pressure on discretionary spending is real and it's...